Terms & Conditions

1) Acceptance of Terms

These Terms & Conditions (“Terms”) apply to all services, deliverables, and website use provided by Company. By accessing our website, booking or purchasing services, executing an order/quote/invoice, or receiving deliverables (collectively, the “Services”), you agree to these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.

Additional written terms in any signed agreement, order form, proposal, statement of work, or invoice (each, an “Order”) govern to the extent of conflict with these Terms.

2) Scope of Services

We provide creative and media services including, without limitation: photography, videography, aerial/drone capture, virtual staging/renderings, editing/post-production, social media content, social media account management, and related consulting for residential/commercial real estate, short-term rentals (STR), hospitality, and brand/commercial clients.

Services will be described in your Order, including any estimated timelines and deliverables. Timelines are estimates and may adjust due to weather, access, safety, approvals, or client response times.

3) Orders, Scheduling & Access

• Booking. Bookings are confirmed upon written acceptance of our quote/Order and receipt of any required retainer.
• Access & Preparation. Client must secure timely access, staging, cleaning, and any required building/HOA approvals or permits. Time spent waiting due to lack of access or preparation may be billed.
• Safety. We may pause or reschedule any session for safety, legal, or weather concerns at our reasonable discretion.
• Subcontractors. We may use vetted subcontractors/assistants; we remain responsible for their work product as part of the Services.

4) Fees, Taxes & Payments

• Pricing. Fees are as stated in your Order or current price list and are exclusive of applicable taxes, permits, location fees, or travel surcharges unless expressly stated.
• Retainer. A non-refundable retainer (if specified) is required to reserve dates and begins pre-production.
• Invoices. Unless otherwise stated, invoices are due upon receipt and payable in U.S. dollars. Florida sales tax will be added where applicable.
• Late Payments. Late balances may incur the lesser of 1.5% per month or the maximum permitted by Florida law, plus reasonable collection costs, court costs, and attorneys’ fees.
• Chargebacks. Unauthorized chargebacks are a breach of these Terms. We may suspend licenses to deliverables until accounts are current.

5) Cancellations & Rescheduling

• Client Cancellation. Unless otherwise stated in your Order: cancellations within 48 hours of a scheduled shoot may be charged up to 50% of the Services; same-day cancellations or no-shows may be charged up to 100% plus any non-recoverable costs.
• Rescheduling. One reasonable weather/safety reschedule may be accommodated at no fee, subject to availability. Additional reschedules may incur fees.
• Company Cancellation. If we must cancel for reasons beyond our control, we will reschedule or refund any unearned fees; this is your exclusive remedy.

6) Delivery, Approvals & Revisions

• Delivery. Deliverables are typically provided as digital files via download/hosting links. Links may expire; please download and back up promptly.
• Approvals. Unless otherwise stated, one round of reasonable revision requests (to correct errors or minor adjustments) is included if submitted within 5 business days of delivery. Additional revisions, alternates, or re-edits may be billed.
• Archival. We do not guarantee long-term archival. Ongoing hosting, if offered, may be subject to platform terms and separate fees.

7) Intellectual Property & Usage Licenses

8) Releases, Locations, Permits & Drone Operations

• Permissions. Client is responsible for securing property access and any required permits, HOA/building approvals, and event/location permissions.
• Model/Property Releases. Client is responsible for obtaining model releases for any identifiable individuals it provides and property releases where needed, unless otherwise agreed in writing.
• Drone. Aerial operations, if provided, will be conducted in compliance with applicable FAA rules (e.g., Part 107). Flights may be declined or altered due to airspace, safety, or weather.

9) MLS, STR Platforms & Regulatory Compliance

• MLS/Association Rules. Client is responsible for ensuring the Work and any advertising comply with MLS/association rules, including disclosures for virtually staged or digitally altered media.
• STR Platforms. Client is responsible for compliance with Airbnb/VRBO/booking platform rules, local ordinances (including Florida county/city STR rules), permits, and taxes.

10) Social Media Management

• Access. Client will provide the necessary account access/permissions and remains responsible for its account security and compliance with platform policies.
• Content Standards. Client will not request content that infringes third-party rights or violates law/platform policies. Performance (reach, bookings, SEO) is not guaranteed.
• Ad Policies. Paid ads are subject to platform approval and policies. Client is responsible for ad budgets and payment methods unless we agree otherwise in writing.

11) Virtual Staging, Renderings & AI

• Disclosures. Where images are virtually staged or materially altered (e.g., sky swaps, landscaping changes, renovations not present), Client agrees to disclose such alterations where required (e.g., MLS/advertising standards).
• Accuracy. Renderings are illustrative and not architectural documents. Client is solely responsible for any claims arising from the depiction of features not present.

12) Client Duties, Site Conditions & Delays

• Preparation. Spaces should be photo-ready at call time. Excessive cleaning/staging requests may be billed.
• Delays. Delays caused by lack of access, staging, decision-makers, or other client-controlled factors may be billed at our then-current rates.
• No Solicitation. Client agrees not to directly solicit or hire our crew/subcontractors for competing services for 12 months after the last Service without our written consent.

13) Disclaimers & Warranties

THE SERVICES AND WORK ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT ANY MEDIA, HOSTING LINKS, WEBSITES, OR PLATFORMS WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY PARTICULAR BUSINESS RESULTS, BOOKINGS, OR PERFORMANCE WILL BE ACHIEVED.

14) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF PROFITS; LOSS OF DATA; LOSS OF OPPORTUNITY; OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNT PAID BY CLIENT TO COMPANY FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE 3 MONTHS PRECEDING THE EVENT.

THE LIMITATIONS ABOVE ARE FUNDAMENTAL TO THE BARGAIN AND APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

15) Indemnification

Client will defend, indemnify, and hold harmless Company and its officers, employees, and contractors from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) Client’s content, instructions, or misuse of the Work; (b) failure to obtain required permissions, releases, or permits; (c) violation of laws, MLS/association rules, or platform policies; or (d) breach of these Terms.

16) Privacy & Website Terms

Your use of our website is also subject to our Privacy Policy and any posted Website Terms of Use. Third-party links and embeds are provided “as is”; we are not responsible for their content or availability. If you believe content on our site infringes your rights, contact us at [legal@yourdomain.com] with details (DMCA notices, if applicable).

17) Changes to Terms

We may update these Terms from time to time. The “Effective date” above will reflect the latest version. Material changes will apply prospectively. Continued use of the Services after changes constitutes acceptance.

18) Governing Law & Dispute Resolution (Florida)

• Governing Law. These Terms are governed by the laws of the State of Florida, without regard to conflicts of laws principles.
• Venue. Subject to the arbitration clause below, the exclusive venue for any court action will be the state or federal courts located in Hillsborough County, Florida, and the parties consent to personal jurisdiction there.
• Mediation; Arbitration. Except for claims for injunctive relief or small-claims matters, disputes will first be submitted to non-binding mediation in Hillsborough County, Florida. If not resolved, they will be submitted to confidential, binding arbitration before a single arbitrator under the Commercial Arbitration Rules of the American Arbitration Association (AAA) in Tampa, Florida. Judgment on the award may be entered in any court of competent jurisdiction.
• Attorneys’ Fees. The prevailing party in any action or arbitration may recover reasonable attorneys’ fees and costs.

19) Miscellaneous

• Independent Contractor. We are an independent contractor; no partnership, joint venture, or employment relationship is created.
• Assignment. Client may not assign the Order or licenses without our written consent. We may assign to a successor in interest.
• Severability. If any provision is held invalid, the remaining provisions remain in full force.
• No Waiver. Failure to enforce a provision is not a waiver.
• Entire Agreement. These Terms and your Order constitute the entire agreement regarding the Services.
• Notices. Formal notices must be sent to the addresses below by email and certified mail (return receipt requested).

20) Contact